Trombly's Tackle Box

Wow... now there's some bad customer service.

After my boating accident last year, we had to replace bunches of tackle. All of our rods, all but one drawer of tackle....

insurance company told us to go buy it all and send in the receipts. We talked about driving down to Bass Pro Shop but then decided to go to Trombly's in Orillia instead- it's closer, and, we'd heard, among the best tackle shops in the area.

Bad plan, apparently.

One of the reels we bought did not hold up at all - less than a year old - and of course, it wasn't used all winter - so really, it crapped out with only 2/3 months of use. Not one of the cheaper for company so it will hardly get used reels - we went with a more expensive but supposedly better quality Pflueger...

crap. Took it back yesterday and while hubby was dealing with that, kid & I were in the back room looking for glow in the dark goodies ....and listening to rather obnoxious guy telling another that someone (that would be hubby) had brought back a reel and no way he was replacing it - tell him to take it to their repair guy. Snotty tone, y'know? Like we - well, hubby - had a lot of nerve to bring back something we bought there and expect them to make it right.

Offensive.

They did, in fact, refuse to replace it - gave him a (wrong - the road she highlighted for him no longer exists) map and sent us to the other side of the city to drop it off to be fixed.... should take a week or so. Only HAVE a week or so until we start back into full time school, running to Peterborough, etc - but hey, he can use one of the supposedly lesser quality reels in the meantime.

The other thing we did while we were there was to pay to have someone replace a rod tip for us. Not a big job .... but we did actually PAY to have it done. So ....getting all set to go out and have another go at the pike hubby lost last time out (or any of its not-so-little friends) .... pick up the newly replaced rod and he notices that it is not inline with the other eyes. The guy we PAID to fix the damn thing took off the old one and plunked on a new one. NO GLUE. It was just sitting on there lose and ready to fly off the first time it was cast.

If that's the sort of customer service one can expect when they walk in and drop a couple of thousand dollars in one shot I can't imagine it gets any better when you've just bought one or two items. Won't be shopping there again. Ever.

NO matter how many glow in the dark fishing goodies they have.