Got mail from Rogers today.
Well no, actually. Of course, I did not.
I am, after all, of no importance whatsoever.
Hubby got mail from Rogers today - a "letter" signed by Matthew Ariker, VP, Customer Marketing... which, at the top of it says "Please keep these exclusive prices on the latest phone upgrades to yourself (It'll be our little secret)" ...which amuses me as it is no doubt meant to make me - oops, sorry - hubby - feel ~special.~
Might be just a bit more effective if there were actually any "exclusive prices" that one COULD share - or not - in here. Whatever... they lose, of course, since hubby has no interest whatsoever in dealing with them.... and hey, THEY have no interest in dealing with me. Let the shopping around begin. *sigh*
I hate shopping.
I especially hate shopping for cell phones.
I would have been very happy to stay with Rogers just to avoid the whole ordeal.
Oh well...what can you do?
Thursday, April 21, 2011
Wednesday, April 20, 2011
Rogers
So... we have already cancelled our Rogers cable & Internet - about a year ago now.... but at that point, my phone contract had more than a year left on it, so I left that alone.
Now, though, my phone contract is running out...
Silly time to be screwing with me, Rogers!
I have twice called Rogers lately, trying to get a better price on the data plan for my Blackberry, since I am still paying an inordinate amount. I got the phone almost 3 years ago - at that point, they were charging silly prices for data. My kid has a Rogers blackberry now and is paying about a third of what I have been - so it seemed like they should be able to do something.
First call - NO. Absolutely not - you are locked in and can continue paying 3x what other people are paying just cuz you were dumb enough to sign with Rogers back then.
Second call - sure, I can help you with that - and I'll even give you a $5/month discount - just let me lock you in for another THREE YEARS!!!! Uh no - the previous call proved how dumb THAT would be, didn't it?
I OWN MY BLACKBERRY. OUTRIGHT. Less than a year ago, my original was lost in a boating accident - so insurance replaced it. I do not need a new phone - but to get a $5/month discount she wanted to lock me in for 3 more years?! I think NOT!
So today - I wanted to pay my bill - but I tried the wrong password for my online account first. Did you know you only get ONE shot at it? ONE - and then you are locked out for 24 hours.
Ludicrous.
So I hit the button for the online Live Support...waited 7+ minutes .... asked customer ~service~ rep to reset my password.
Went through their security sh*t and FAILED - because I am not the primary name on the account.
Except that - for the phone - I am, actually. It was set up in MY name... by ME... and I am the only one that has EVER had anything to do with it.
But hey - you don't want me to pay my bill? You don't want my account? I can fix that.
I told the customer ~service~ rep that I was not impressed - and that my husband, whose name WAS the primary on the CABLE account that we no longer have - was actually here .... but hey, if Rogers doesn't want my business, fine by me...
She offered to send another security form for me (him - because I'm not a valued customer, you see) to fill out and send over the internet.
Uh yeah... sure... I'm going to send - among other things - his Social Insurance Number and his Drivers License number and hey ...why don't I just give you my username and password for my bank accounts too.... If you're going to ~protect~ us by suggesting that we send those things over the net, might as well, eh?
Ludicrous! And SO not happening.
So - presumably when I don't pay my bill because they can't be bothered to allow me more than one attempt to login to my online account - they will eventually send me an overdue notice? Or maybe - once I have calmed down some, and done all the other things on my list of annoying tasks I need to do today - I will try calling and asking them how much they would like me to pay them.
So not worth the aggravation - I think I would rather sign up with another company altogether - even if I do have to start with a new phone - than to continue to deal with Rogers. At least then I can be the primary person - for real - on my very own account.
Now, though, my phone contract is running out...
Silly time to be screwing with me, Rogers!
I have twice called Rogers lately, trying to get a better price on the data plan for my Blackberry, since I am still paying an inordinate amount. I got the phone almost 3 years ago - at that point, they were charging silly prices for data. My kid has a Rogers blackberry now and is paying about a third of what I have been - so it seemed like they should be able to do something.
First call - NO. Absolutely not - you are locked in and can continue paying 3x what other people are paying just cuz you were dumb enough to sign with Rogers back then.
Second call - sure, I can help you with that - and I'll even give you a $5/month discount - just let me lock you in for another THREE YEARS!!!! Uh no - the previous call proved how dumb THAT would be, didn't it?
I OWN MY BLACKBERRY. OUTRIGHT. Less than a year ago, my original was lost in a boating accident - so insurance replaced it. I do not need a new phone - but to get a $5/month discount she wanted to lock me in for 3 more years?! I think NOT!
So today - I wanted to pay my bill - but I tried the wrong password for my online account first. Did you know you only get ONE shot at it? ONE - and then you are locked out for 24 hours.
Ludicrous.
So I hit the button for the online Live Support...waited 7+ minutes .... asked customer ~service~ rep to reset my password.
Went through their security sh*t and FAILED - because I am not the primary name on the account.
Except that - for the phone - I am, actually. It was set up in MY name... by ME... and I am the only one that has EVER had anything to do with it.
But hey - you don't want me to pay my bill? You don't want my account? I can fix that.
I told the customer ~service~ rep that I was not impressed - and that my husband, whose name WAS the primary on the CABLE account that we no longer have - was actually here .... but hey, if Rogers doesn't want my business, fine by me...
She offered to send another security form for me (him - because I'm not a valued customer, you see) to fill out and send over the internet.
Uh yeah... sure... I'm going to send - among other things - his Social Insurance Number and his Drivers License number and hey ...why don't I just give you my username and password for my bank accounts too.... If you're going to ~protect~ us by suggesting that we send those things over the net, might as well, eh?
Ludicrous! And SO not happening.
So - presumably when I don't pay my bill because they can't be bothered to allow me more than one attempt to login to my online account - they will eventually send me an overdue notice? Or maybe - once I have calmed down some, and done all the other things on my list of annoying tasks I need to do today - I will try calling and asking them how much they would like me to pay them.
So not worth the aggravation - I think I would rather sign up with another company altogether - even if I do have to start with a new phone - than to continue to deal with Rogers. At least then I can be the primary person - for real - on my very own account.
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