So... I had a Dell laptop - it was pretty.... and it actually held up fairly well, even though it was involved in a serious car accident a couple of months after I bought it.
The screen was smashed, and things were rather off kilter... but it kept working and working....
The cost to get the screen repaired after the accident - by Dell, anyway - was LUDICROUS... basically they thought I should just pay the entire cost of the laptop again ... not happening... but I plugged it into an external monitor and was able to keep using it.
SO ...when both of my (adult) kids decided to buy new laptops and both went to Dell, it seemed reasonable to me.
NOT.
Both of them got complete and total LEMON Dells - a year apart ... but still, both lemons.
How many times is reasonable to have to replace the hard drive? Every other month? Seems a bit excessive to me!!
Computer #1 went through 4, I think... with much drama, and many many arguments with Dell .... before they finally fixed it properly - which means that rather than just replacing the hard drive so that it could crap out again, they actually replaced the motherboard.
Computer #2 is now on its 3rd (nonfunctioning) hard drive .... each time it has crapped out, of course, includes more drama, lost data, and more expense.
And again they are not interested in doing a damn thing about it. It's out of warranty, now, of course - the fact that each new hard drive lasts less than 6 months means bupkiss to them.
They'll ~fix~ it for her - at their RIDICULOUSLY INFLATED out of warranty repair cost... AS IF.
NO MORE DELL. Not ever.
For crying out loud! 
